Solving Challenges, Driving Results

New Mexico State University required outbound communication support to assist students through the admissions process during peak periods.

Howard University initially worked with another call center company, which lacked experienced financial aid professionals. This resulted in approximately 500 daily escalations back to the school and a transactional billing method that led to inefficiencies.

Luther Rice College & Seminary faced similar challenges as Faith International University, coming from a third-party servicer with outdated technology and slow processing times.

Concordia University faced challenges due to rapid growth. It struggled to keep up with financial aid packaging, document verification, and timely communication with students.

Faith International University previously worked with a third-party servicer for financial aid processing but faced issues with outdated technology, delayed aid packaging, and slow customer service response times, leading to delays in receiving federal financial aid.