Faith International University

Background

Faith International University previously worked with a third-party servicer for financial aid processing but faced issues with outdated technology, delayed aid packaging, and slow customer service response times, leading to delays in receiving federal financial aid.

Solution

Referred by Luther Rice College and Seminary, Faith International University engaged FA Solutions. FA Solutions:

• Processed financial aid within 1-2 business days.
• Implemented a Microsoft Teams-based communication system for real-time interaction.
  

Implementation Time

6-8 weeks.

Outcome & Benefits

• Instant responses via Microsoft Teams, replacing the previous 1-3 day response time.
• Eliminated reliance on ticketing systems.
• FA Solutions became a seamless extension of their financial aid department.