Concordia University, St. Paul, Minnesota

Background

Concordia University faced challenges due to rapid growth. It struggled to keep up with financial aid packaging, document verification, and timely communication with students.

Solution

FA Solutions took over most financial aid processing functions, including packaging, verification, and phone communications. The university maintained an internal team focusing on face-to-face student interactions.

Implementation Time

6-8 weeks.

Outcome & Benefits

• Supported continued university growth without bottlenecks.
• Provided redundancy by overstaffing to cover unplanned absences.
• Helped the university achieve record-breaking enrollment years.