New Mexico State University

Background

New Mexico State University required outbound communication support to assist students through the admissions process during peak periods.

Solution

FA Solutions executed outbound calling campaigns, contacting 10,000 students per cycle to remind them of deadlines and events.

Outcome & Benefits

• Allowed the university to scale support during peak times without hiring full-time staff.
• Cost-effective alternative to in-house hiring.
• Continued partnership with repeated engagement.